Development and Support Services
LinkWell Nodes offers a variety of support services to assist you with all of your Web3 needs. Please don't hesitate to reach out if you have any questions!
On this page:
Advisory calls
Looking for a team of Web3 experts to advise you on your Chainlink, infrastructure, monitoring, or smart contract issues?
Book a 30-minute video call with us to get the help you need. Please include the details of your request in the calendar invite. Our standard advisory rate is 100 USD / half hour session (payment in cryptocurrency preferred). If we can't help you with your question, the call is free.
Our team has over 30 years of combined professional experience in the cybersecurity, enterprise software, financial services, and Web3 industries, and are confident we can assist you with your Web3 needs.
Our specialities include:
- AWS infrastructure design
- Monitoring infrastructure (AWS CloudWatch and Splunk)
- Smart contract development
- Chainlink node troubleshooting
- Chainlink Direct Request (Any API) issues
- External adapter design
Customer support
Need help connecting to our Chainlink oracle services? LinkWell Nodes is happy to provide everything you need to get you up and running.
Mainnet customers
For our customers looking to make paid requests to our oracle infrastructure on mainnet blockchain(s):
- We provide free basic assistance with your implementation.
- For enterprise-grade support, please check out our premium support options.
Testnet-only customers
For our customers looking to use our oracle infrastructure on testnet blockchain(s) only:
- For personalized support, please check out our premium support options.
- We provide answers to many basic questions within our Chainlink FAQ.
Premium Support
Dedicated 24/7 support *
For customers looking for an enterprise-grade support experience:
- Dedicated on-call support channel with an 8-hour response SLA (or your money back)
- 24/7 monitoring of your data feed for issues
- External adapter development support
- Smart contract implementation support
- One 30-minute meeting per month
- Our monthly rate for this plan is 250 USD (payment in cryptocurrency preferred)
* Recommended for ensuring the uptime of mainnet deployments
Ad-hoc support
For customers seeking one-off answers to their implementation questions:
- We offer one-off support calls at our standard advisory rate of 100 USD per half-hour session.
- We also offer chat-based support through our Discord server, at a rate of 150 USD per 24-hour period (payment in cryptocurrency preferred), centered around our working hours (EST timezone is typical for us). We will set up a private dedicated Discord channel with you to discuss all of your support needs. If your questions are outside our area of expertise, you'll get your money back.
Ready to get started?
Contact us on our Discord server to begin your support request.
Smart contract development
Need help building out your smart contract? LinkWell Nodes offers custom smart contract development services on anything from Chainlink implementations to gas optimizations.
Mainnet customers
For our customers looking to make paid requests to our oracle infrastructure on mainnet blockchain(s):
- We offer free basic smart contract development services for integrating your Web3 application with our Chainlink oracle infrastructure.
- For more advanced customization, a development fee of 150 USD / hour applies (minimum 1 hour, payment in cryptocurrency preferred).
Testnet-only customers
For our customers looking to use our oracle infrastructure on testnet blockchain(s) only:
- We offer smart contract templates for integrating your Web3 application with our Chainlink oracle infrastructure.
- For smart contract support, a development fee of 150 USD / hour applies (minimum 1 hour, payment in cryptocurrency preferred).
Miscellaneous smart contract support
- For support with miscellaneous smart contracts (ie, non-Chainlink related), a development fee of 150 USD / hour applies (minimum 1 hour, payment in cryptocurrency preferred).
Ready to get started?
Contact us on our Discord server to begin your smart contract development request.
External Adapter (EA) development
External adapter hosting and development
Mainnet customers
For our customers looking to make paid requests to our oracle infrastructure on mainnet blockchain(s):
- We'll host your external adapter for free on our highly redundant infrastructure - all you'll pay is the typical per-transaction cost for using our oracle services.
- We'll develop your basic external adapter for free within 1-2 business days.
- For more advanced customization, a development fee of 150 USD / hour applies (minimum 1 hour, payment in cryptocurrency preferred).
Testnet-only customers
For our customers looking to use our oracle infrastructure on testnet blockchain(s) only:
- An external adapter development fee of 150 USD / hour applies (minimum 1 hour, payment in cryptocurrency preferred).
- Customers who have paid our development fee will be able to host their external adapter on our highly redundant infrastructure for free.
Ready to get started?
Contact us on our Discord server to begin your external adapter request.
External adapter use cases
You might need an external adapter if any of the following requirements pertain to you:
- You need off-chain computation to save gas.
- You need customized handling and/or parsing of your API endpoint's data before returning it on-chain.
- You need to write data to other blockchains (interoperability).
You can read more about external adapters in Chainlink's official documentation here.
Need something else?
We've got you covered.
Join our Discord server for the fastest assistance, or feel free to contact us here with the relevant details of your request.